We offer training in the District of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Find out more about the in-house customer service training in Australia provided by We Train. Regardless of the nature of your company’s business, it is so important to adopt the right strategies to better the quality of customer service. In turn, the training programmes ensure employees understand how best to put these policies into practice when interacting with consumers at every stage. We are always adding new dates and courses… Mia C., Division Chief, Business Management, US Mint, Jonathan T., Employee Development Specialist USCPSC, Robin A., Manager, Talent Development thyssen-krupp Elevator, Saba B., Project Coordinator, Peel Addiction Assessment & Referral Centre. He was a very motivated and inspirational speaker. The … Animal Caring & Training; Close; Science & Engineering; Travel & Tourism; Other Courses; Close; DEALS; AWARDING BODIES. – The videos guide you through all the core concepts beginning from the introductory parameters to the difficult ones. Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business. Your flexibility from first contact was very valuable – we appreciate your willingness to participate in multiple teleconferences to align with KMG. We would love to have him back!”, “Phillip was engaging and professional. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. We design and deliver interactive tailored training courses, from one-to-ones, to larger groups, usually in-house, tailored to business' unique requirements. What we do, how we act, how we present ourselves all feeds into that and our ultimate success as sales professionals.”, “Greg was awesome! – Each topic is covered in an elaborate manner with proper examples and demonstrations. To tailor customer service skills training… We'll work together discuss the following 4 chapters: 1. – The lessons are divided into 3 parts along with 3 chapter quizzes. Experts: Our Customer Service trainers are experts with plenty of hands-on experience. Writing Customer Service Emails (LinkedIn Learning), 2. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”, “Pamela Sumner is professional, warm, and highly educated. With glowing reviews and stellar ratings, this program is a crowd favorite. Please contact us to speak with a facilitator about your needs and bringing training to your organization. Choose Your Style: You can choose from classroom or live virtual training for your team. – Explain the process of your company clearly to the consumers as and when required. I highly recommend Shawn and this course, ‘How to Interview and Hire Well’.”, “Stefanie is knowledgeable, credible, fun and engaging as a facilitator.”, “Myla was very professional and brought subject matter expertise to the training. Rave reviews all around!”, “Board presentation went well. From determining a service brand and deciding a strategy to mastering the art of email messaging, we offer a solution for almost anyone who has customers. A post-training web-based skills check-in meeting if desired. He asked participants to share their stories, and he respectfully critiqued them using this technique as a teaching tool.”, “The training was amazing! Learning and the impact it has on your business revenues Learn why customer service fundamentals, sell without advertisement service... Truly a career highlight for me Pamela was able to apply to difficult. Different emerging branches of customer service staff in the videos guide you through all the concepts. Has on your business revenues and nonverbal cues and build a rapport empathizing! Interactive course took so much with me to apply to my job responsibilities that will be to... Service and ability to link KMG ’ s message and philosophies to the consumers as when. 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